We actively encourage people to make comments and, if appropriate, complain about aspects of the service we provide. Your views and suggestions are important. We would like you to tell us about your experiences so that we continue to provide quality services.



Everyone likes to receive praise and we hope you will tell us when you receive a good service from us. We will always make sure that these comments are passed on to the members of staff who are praised and to the Board of Trustees.

Complaints and Concerns

We understand that making a complaint can be difficult, but if you are unhappy about any aspect of our service, please talk to us.

You can be confident that the issues you raise will be investigated and responded to fairly, consistently and that your voice will be heard. Please be assured that we will never take away a service because you have made a complaint. The quality of the service you receive will not be affected.

Making a complaint

If you wish to make a complaint, we suggest that you firstly discuss your concerns with a member of staff (this will be recorded as an informal concern or complaint).

Send us your feedback



Link to Care Quality Commision
Elderly Accommodation Counsel
Homes and Communities Agency
National Housing Federation Member
Link to Housing Ombudsman Service
Link to the Almshouse Association

SJMT is a Registered Charity, a Registered Housing Association and a Company Limited by Guarantee.

Charity Number:  1179890  |  Company Number: 11416213


Mason Court
Hillborough Road
B27 6PF


(c) Sir Josiah Mason Trust - all rights reserved