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Housing Services Survey

Dear resident,

 

Thank you to all of you who completed the Tenant Satisfaction Measures Survey earlier this year.  Overall, the feedback we received was extremely positive and it is great to hear from you about what we do well.  We are also aware that there are some areas in which you are less satisfied this year, and we have promised to review the support and property services we provide to you. 

 

This short survey is an opportunity for you to tell us about how we could do better and what is important to you so that we can model the services and support we offer to you in the best way possible.


Please submit this by no later than Sunday 27th July 2025.

  1. Support

1.1 How is support currently provided at your site/scheme?
Warden/Scheme Manager
Floating Support Manager
1.2 Do you currently have a written support plan?
Yes
No
Unsure
1.3 If yes, how often do you access formal support as part of your plan?
Daily
Weekly
Monthly
Less than six monthly
1.4 If you access support on an as and when needed basis, how often is this?
Daily
Weekly
Monthly
Less than six monthly
Once or twice a year
Never
1.5 What type of support do you need most? (please select all that apply)
1.6 If you had a choice, what would you prefer (please only select one):
Dedicated, permanent named staff on-site
A team of workers floating across schemes/sites as needed
Light-touch model (staff available on call)
Remote/virtual support only
Something different (please list below)
1.7 If you have selected dedicated, permanent staff on-site, would you prefer:
A single scheme manager shared across multiple sites
A dedicated manager just for your scheme
A remote (virtual) manager with periodic visits
N/A

  1. Telecare

2.1 Are you happy with the current Telecare provider?
Yes
No
2.2 On weekdays, would you prefer the telecare provision to go to staff...
On-site
Off-site at telecare provider

  1. Social Activities

3.1 Would you prefer (please select one):
An employee dedicated to organising social events across the Trust
An employee based on-site who had organising events as part of their role
To organise and run social activities yourselves as residents
3.2 Would you prefer (please select one):
An employee dedicated to organising social events across the Trust
An employee based on-site who had organising events as part of their role
To organise and run social activities yourselves as residents
3.4 If you could have additional communal facilities, which 3 from the following list would you choose (please select 3 only)?

  1. Estates

4.1 If you had a choice, would you prefer (please select one):
A floating team of dedicated maintenance staff employed by the Trust
A named dedicated maintenance operative based on your site/scheme for so many days per week
One or more external contractors who work across all sites
4.2 How would you prefer to report repairs or maintenance requests? Please choose all that you would like to use:
4.3 How would you prefer us to arrange a repair appointment with you? Please select two options.
4.4 What is more important to you?  Please select your top 3, then prioritise in order of preference with one being the most important to you.
1st most important
2nd most important
3rd most important

Thank you for completing this form.

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