The Covid-19 pandemic has been extremely challenging for our residents, their relatives and our staff.  We have worked tirelessly to keep people informed and safe during these challenging times and this has meant that there have been many changes to the ways in which we deliver services and support.  This page provides more information about how Covid-19 is affecting our services.


Housing Services

  • We continue to offer direct support and a responsive maintenance service to residents in line with Government Guidance on social distancing and use of PPE.  

  • All residents meetings remain cancelled

  • All guest rooms are now open

  • All external groups using our communal facilitates will remain cancelled until further notice

  • All resident group activities  including coffee mornings and informal get-togethers are now allowed for up to groups of 6.

  • The computers in any communal areas are now in use

  • We advise that all visitors adhere to Government Guidelines inclluding the use of face masks.


If a resident develops a new persistent cough, lose their sense of taste/smell, or develops a temperature, they should self-isolate for 10 days and contact 111 for guidance and to arrange a Covid-19 test.   As SJMT want to support all of our residents appropriately, we would ask that residents inform their support worker via phone if they need to self-isolate.  This way we can assure that everyone receives support, that we look after our staff and make the right decisions moving forwards.


Care Services

For guidance on visiting Alexandra House and Alexandra Court, please contact the Service Manager of the relevant site. 


Head Office

Our main office remains open and complies with social distancing guidance.  We welcome visits for deliveries and essential visitors, including tradespeople.  All visitors are required to use the NHS Track & Trace App if they enter the building and Staff will take the temperature of any persons who enters the building and record it on the visitors signing sheet. If a visitor refuses to have their temperature checked they will not be able to enter the building. If the visitors temperature is too high (in the RED zone the visitor will be asked to return in 15 minutes to see if they have “cooled down” if they have not they will not be able to enter.


Risk Assessment

SJMT has a Covid Risk Assessment which is available on request.


More information

In response to the challenges Covid-19 has presented to local people, we have responded in a number of ways, including providing additional support to residents including shopping and food parcels, to supporting a local food bank.  To read more about our current Families in Crisis Appeal, please click here.


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